Samsung PH urges Note 7 owners to return the mobile device, now

MANILA — Samsung Philippines is now urging owners of the combustible Galaxy Note 7 to exchange their units for a Galaxy S7 or ask for a full refund from their place of purchase.

In a statement, Samsung Philippines said they are now “working closely with local telco partners and authorized dealers to urge consumer to take the next steps” which is as follows:

1. Exchange your Galaxy Note 7 for a Galaxy S7 edge or Galaxy S7, with the store to reimburse any price difference. Or,
2. A full refund.

Customers who purchased through Globe or Smart were also advised to contact their telco operator to exchange their units.

In an earlier advisory, Smart also urged their subscribers to contact their hotline *888 or to visit any of their nearby stores for the appropriate assistance. Globe likewise said they will facilitate the replacement of the device for their subscribers.

In a similar gesture, Globe said in a statement that they will discontinue selling Samsung Note7 and will no longer issue same device replacements to customers.

The telco has implemented a process to retrieve Note 7 units from customers and replace them with a device of equivalent value.

“We will be in touch with our customers within the next 4 days,” Globe said.

In an October 11 statement, Samsung global has advised its owners of Note7 to power down their units after reports of supposedly safe replacement units of the Note7 also caught fire. Samsung also announced that they are coordinating with their carrier and retail partners to stop sales of the Note7.

“Consumers with either an original Galaxy Note7 or replacement Note 7 device should power down and stop using the device and take advantage of the remedies available,” Samsung said.

source: interaksyon.com

Galaxy S7 boosts Samsung’s best quarter in over two years

SEOUL — Tech giant Samsung Electronics Co Ltd is poised to issue guidance for its best quarterly profit in more than two years, propelled by a surge in mobile earnings on the back of robust sales of its flagship Galaxy S7 smartphones.

The South Korean giant will disclose its estimates for second-quarter earnings on Thursday, with analysts predicting a strong mobile division contributed to a 13 percent jump in operating profit from the same period a year earlier.

The average forecast from a Thomson Reuters survey of 16 analysts tips Samsung to report April-June operating profit of 7.8 trillion won ($6.8 billion), the highest since an 8.5 trillion won profit in January-March of 2014.

The mobile division of the world’s top maker of smartphones and memory chips was likely its top earner for the second straight quarter with a 4.3 trillion won profit, according to the survey. Samsung surprised many with better-than-expected first-quarter earnings, and issued guidance for a further pickup in April-June.

“Galaxy S7 sales are better than expected in the first half, and the semiconductor business is also outperforming rivals,” said KTB Asset Management’s Lee Jin-woo. The fund manager estimated the firm’s quarterly operating profit would also stay strong in both the third and fourth quarters at between 7 trillion won and 8 trillion won in each.

Samsung’s smartphone business had been squeezed before the start of this year between Apple Inc, at the high end of the market, and Chinese rivals like Huawei Technologies [HWT.UL] in the budget segment. But the Galaxy S7 has provided a catalyst for the earnings rebound, likely putting the mobile business on track to record its first annual profit growth in three years.

Some analysts say Samsung shipped around 16 million Galaxy S7s in April-June, with a higher-priced curved-screen version outselling its flat-screen counterpart and boosting margins. Lackluster sales of offerings from rivals such as Apple and LG Electronics also helped reduced marketing expenses, they said.

“While operating profit margins for the mobile phone business will decline in the third and fourth quarters as the Galaxy S7 effect fades, operating profit will continue to grow on an annual basis,” Korea Investment & Securities said in a report.

As its smartphones thrive, Samsung’s chip business – last year’s key profit driver – probably saw quarterly profit sink to its lowest in nearly two years due to weak demand from makers of other smartphones and personal computers.

But signs of some price recovery for DRAM chips starting last month and Samsung’s dominance in the premium solid-state disc drive market with its 3D NAND chip production technology suggest a pickup in coming months, analysts said.

source: interaksyon.com

Preorders for Galaxy S7 phones stronger than expected — Samsung

SEOUL — Tech giant Samsung Electronics Co Ltd has seen stronger-than-expected preorders for its new flagship Galaxy S7 smartphones launching this week, a senior company executive said on Thursday.

Koh Dong-jin, president of Samsung’s handsets business, did not give a figure or disclose sales targets during a press briefing for the phones, which go on sale in South Korea and other markets on Friday.

But he said Samsung expects the S7s to help revive sales in China, the world’s top smartphone market where researchers say the Korean firm is lagging its competitors.

The Galaxy S7s offer incremental upgrades, leading some analysts to predict sales in the first year will be weaker than last year’s Galaxy S6s.

source: interaksyon.com