In a statement, Samsung Philippines said they are now “working closely with local telco partners and authorized dealers to urge consumer to take the next steps” which is as follows:
1. Exchange your Galaxy Note 7 for a Galaxy S7 edge or Galaxy S7, with the store to reimburse any price difference. Or,
2. A full refund.
Customers who purchased through Globe or Smart were also advised to contact their telco operator to exchange their units.
In an earlier advisory, Smart also urged their subscribers to contact their hotline *888 or to visit any of their nearby stores for the appropriate assistance. Globe likewise said they will facilitate the replacement of the device for their subscribers.
In a similar gesture, Globe said in a statement that they will discontinue selling Samsung Note7 and will no longer issue same device replacements to customers.
The telco has implemented a process to retrieve Note 7 units from customers and replace them with a device of equivalent value.
“We will be in touch with our customers within the next 4 days,” Globe said.
In an October 11 statement, Samsung global has advised its owners of Note7 to power down their units after reports of supposedly safe replacement units of the Note7 also caught fire. Samsung also announced that they are coordinating with their carrier and retail partners to stop sales of the Note7.
“Consumers with either an original Galaxy Note7 or replacement Note 7 device should power down and stop using the device and take advantage of the remedies available,” Samsung said.
source: interaksyon.com
