Samsung PH urges Note 7 owners to return the mobile device, now

MANILA — Samsung Philippines is now urging owners of the combustible Galaxy Note 7 to exchange their units for a Galaxy S7 or ask for a full refund from their place of purchase.

In a statement, Samsung Philippines said they are now “working closely with local telco partners and authorized dealers to urge consumer to take the next steps” which is as follows:

1. Exchange your Galaxy Note 7 for a Galaxy S7 edge or Galaxy S7, with the store to reimburse any price difference. Or,
2. A full refund.

Customers who purchased through Globe or Smart were also advised to contact their telco operator to exchange their units.

In an earlier advisory, Smart also urged their subscribers to contact their hotline *888 or to visit any of their nearby stores for the appropriate assistance. Globe likewise said they will facilitate the replacement of the device for their subscribers.

In a similar gesture, Globe said in a statement that they will discontinue selling Samsung Note7 and will no longer issue same device replacements to customers.

The telco has implemented a process to retrieve Note 7 units from customers and replace them with a device of equivalent value.

“We will be in touch with our customers within the next 4 days,” Globe said.

In an October 11 statement, Samsung global has advised its owners of Note7 to power down their units after reports of supposedly safe replacement units of the Note7 also caught fire. Samsung also announced that they are coordinating with their carrier and retail partners to stop sales of the Note7.

“Consumers with either an original Galaxy Note7 or replacement Note 7 device should power down and stop using the device and take advantage of the remedies available,” Samsung said.

source: interaksyon.com

Samsung suspends production of recalled Note 7: report

SEOUL, South Korea — Samsung Electronics has suspended production of its Galaxy Note 7 smartphone, a report said Monday, a month after a recall prompted by battery explosions and a day after two major overseas distributors halted replacements.

Samsung, the world’s largest smartphone maker, declined to comment on the report by South Korea’s Yonhap news agency, which was sourced to an unidentified official with an unnamed Samsung supplier.

The official told Yonhap the decision to temporarily halt production was taken in cooperation with consumer safety regulators from South Korea, the United States and China.

Samsung decided on September 2 to halt the sale of the Galaxy Note 7 and recall those sold after complaints that its lithium-ion battery exploded while charging.

With images of charred phones flooding social media, the unprecedented recall was a humiliation for a firm that prides itself as an icon of innovation and quality.

The recall process initially stumbled with some mixed messages, but seemed to be on track until last week when reports emerged of similar problems with some of the replacement phones.

On Sunday, US telecommunications firm AT&T and German rival T-Mobile said they would halt exchanges of recalled Samsung Galaxy Note 7s pending further investigations.

The announcement saw Samsung’s share price plunge by as much as four percent in early morning trade on Monday — even before the Yonhap report came out.

At midday, Samsung shares were trading at 1.65 million won — down 3.2 percent from Friday’s close.

AT&T said it would still offer customers the option to exchange Galaxy Note 7s for another Samsung smartphone or other device of their choice.

T-Mobile said it was halting sales of the smartphone, as well as the exchanges.

Samsung has so far declined to confirm any problem with its replacement phones.

The South Korean conglomerate’s handling of the Note 7 recall has placed a spotlight on management at a time when it is navigating a tricky generational power transfer within the founding Lee family.

Industry experts have criticised the Lee dynasty for controlling the vast group through a complex web of cross shareholdings, although they only directly own about five percent of total stocks.

Samsung on Friday issued a stronger-than-expected operating profit forecast for the third quarter despite the impact of the recall that, according to some analysts, could cost up to $2 billion.

source: interaksyon.com