Convergys opens new recruitment center in Cebu

MANILA – Convergys has opened a new recruitment center in Cebu, as the country’s largest private employer is set to hire at least 1,000 employees for operations in that city this year.

In a statement, Convergys said its new recruitment center is located at the ground floor of The Link building, which is at the entrance of the Cebu IT Park on the corner of Salinas Drive and Jose Maria del Mar Drive.

The Link is also home to the company’s fifth operating site in Cebu and Convergys’ 21st in the country.

Early this month, Convergys launched operations in its 22nd site in Davao, marking the call center company’s first venture into Mindanao.

Transferred from another site, the new Convergys Cebu Recruitment Center features more space, a new look and an enhanced overall experience for job applicants.

“What sets Convergys apart from all the other companies I worked for is the speed of change. You need to be agile, quick to learn while keeping steady with the right processes. A person with a high learning ability who is process-oriented, has a high EQ and can inspire others to achieve more is likely to grow in the company,” said Cebu-based Butch Sison, Convergys vice president for operations.

On its 10th year of operations in the Philippines, Convergys has been named twice as the country’s ICT-BPO company of the year and thrice as the employer of the year.

The company’s clients are in the financial services, technology, cable, telecommunications, satellite, automotive, retail, and healthcare industries.

source: interaksyon.com

Convergys Wins 2012 Service Award

MANILA, Philippines — Convergys Corporation one of the largest agent-assisted customer service companies in the world, has announced that Customer Relationship Management (CRM) magazine has recognized Convergys as the winner of its 2012 Service Award in the Outsourcing category.

Announced in CRM’s March issue, Convergys was chosen based on high marks in customer satisfaction, company direction and depth of services, and favorable analyst comments praising the company’s rich research division and investment in multichannel care, particularly social media.

“It is very rewarding to receive this recognition from industry analysts who truly understand best-in-class outsourcing practices,” said Nancy Pryor, Senior Vice President of Marketing, Convergys Customer Management. “Our high marks would not have been possible without the dedication and exemplary performance of our agents and staff who help our clients meet their business goals by providing a consistently satisfying service experience to their customers, regardless of contact channel.”

CRM magazine is a leading publication of the customer relationship management industry. Each year, CRM names one-winner and three leaders in each of eight categories using a proprietary selection formula. The overall award rating is based on a composite score of company revenues and analyst ratings for deployment costs, customer satisfaction, depth of functionality and company direction.

This is the ninth year CRM magazine has published this review of industry innovation and customer service success. CRM has previously recognized Convergys in the Outsourcing category in 2006, 2007, 2008, 2010, and 2011.

As a single-source provider of agent-assisted, self-service and proactive care, Convergys combines agent services, customer service research insights, innovative technology, and analytics to help their clients deliver consistently satisfying customer service experiences. Through customer care outsourcing and services to in-house contact centers, Convergys is helping clients build more effective relationships with their customers while driving increased revenues and cost savings.

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio.

source: mb.com.ph