According to the company, the Workforce Optimization 8.0 software includes workforce management, quality management, and performance management capabilities.
“Aspect’s technology solutions are designed to work on an intuitive level providing companies the flexibility of operations and integrated customer service operations,” Jim Freeze, Aspect senior vice president and chief marketing officer, said. “Our products provide solutions that coordinate workforce processes while seamlessly elevating the level of service that is delivered… while developing a tighter integration between the front and the back office,”
Aspect said that they have also revamped the user interface of the new product to make it simpler and easier to navigate.
“Overall, the user friendly interface will lead to a broader use of the system with agents not shying away from using the more powerful but erstwhile complex work for optimization features,” Edwin Ong, Aspect director of marketing and channels, said.
Company officials said that they are hoping to tap the still huge growth potential of the BPO market in the Philippines.
source: interaksyon.com
