MANILA - The Bangko Sentral ng Pilipinas (BSP) expects continued demand for information technology and business process outsourcing (BPO) services from foreign companies, with the gradual shift to non-voice segments seen to increase revenues.
BSP director Rosabel Guerrero said BPO revenues are expected to have increased by 15 percent to $13.34 billion in 2013 from $11.6 billion the previous year.
“We see continued demand for BPO, computer, information and other business services,” Guerrero said.
For this year, the BSP sees BPO revenues growing by 15 percent to $15.3 billion.
“We have been seeing the gradual shift to other segments of the BPO industry, including transcription, animation, back office transactions of financial and non-financial industry,” Zeno Abenejo, BSP Department of Economic Research director said.
Tourism receipts, meanwhile, are expected to have grown by 20 percent to $4.8 billion last year from $4 billion in 2012.
“We see more demand from foreign companies to reduce operational cost. There’s an increasing market share of IT BPO segments such as the non-voice segments,” Abenejo said.
“Basically, there’s a view that the economy will show more strength. As we have seen, data releases from major economies, there are issues of more recovery,” he said.
The BPO sector is expected to generate around 124,000 jobs a year from 2014 to 2016, Pasig Representative Roman Romulo said.
Romulo, who is chairman of the House Committee on Higher and Technical Education, said this would help address the problem of unemployment, especially among college graduates. He said the government was counting on BPO players to continue generating employment to help shore up the economy.
source: interaksyon.com
