MANILA - A business process outsourcing (BPO) company focused on human resources (HR) inaugurated today in Quezon City its biggest facility to serve the Asia-Pacific market.
The 500 seats of the 3,000-square meter state-of-the-art shared service center at the 7th floor of the Techno Plaza 2 building in Eastwood is expected to be filled up with experienced HR personnel by next year, said Mary Sue Rogers, Talent2 global managing director for HR managed services.
The Philippines was chosen as the site of Talent2's largest facility because of the availability of quality HR talents here, Rogers said.
"Philippine HR workers are good in accuracy, dealing with HR issues, dealing with employees with personal problems... The cultural fit and quality of work here is better than in India," she said.
"The Philippines will continue to be a destination where [BPO] clients will want to go," she added.
Talent2 is the only multinational HR service provider based in Asia-Pacific, a region that presents huge opportunities for HR outsourcing, said the company's chief executive John Rawlinson.
"Asia-Pacific is the fastest-growing economic region in the world, where talent flourishes. If you don't have an Asian strategy, you don't have a strategy," Rawlinson said.
"China is a huge market, and there are emerging markets like Indonesia, Malaysia and the Philippines. There's big growth here in terms of demand," Rogers said.
A growing segment of the clientele are homegrown Asia-Pacific firms, while the rest are local or regional subsidiaries of multinational companies.
The new Talent2 facility will serve clients from Australia, Hong Kong, Malaysia, Singapore and the Philippines.
"The Philippines is seen not only as a big delivery center but also a big market," Rogers said, adding that the company is serving "several dozens" firms based in the Philippines.
Since the company serves clients within the Asia-Pacific region, working hours are during daytime. "We can attract experienced HR, payroll and finance professionals who are tired of working at night, talents who want work-life balance," Rogers said.
Almost all of the 45 employees at Talent2's former facility in Makati City have been transferred to the new Quezon City site, which now has 130 employees following aggressive hiring during the last three months.
Talent2 mostly hires HR professionals with about five years of experience. "By hiring experienced staff, we can hit the ground running," Rogers said.
The company also has a facility in Cebu, which has about 100 employees.
Talent2 has 38 offices in 31 countries, with a 1,900-strong workforce serving over 4,000 clients in HR advisory, learning, payroll and recruitment.
source: interaksyon.com
