A leading US retailer is “keen on expanding” its business process outsourcing (BPO) operations in the Philippines, the Department of Trade and Industry (DTI) said on Wednesday.
In a statement, the DTI said top executives of Safeway Inc arrived this month “to conduct due diligence relative to its plan of expanding its business operations in the country.”
"The team that came here was only from their BPO area," Trade Secretary Gregory L. Domingo said in text message when asked if Safeway has also expressed interest in retail operations here.
Safeway is said to be the second-biggest supermarket chain in North America. The Pleasanton, California-based retailer has a Philippine affiliate, Safeway Philtech Inc, whose BPO operations have served over 1,700 stores and corporate offices in Canada and the US for a decade.
Safeway Philtech provides application development and enhancements, application support and maintenance, and technology and infrastructure support services.
“Top-ranked executives of Safeway were particularly upbeat on taking advantage of opportunities in the country’s BPO industry and looked at BPO activities that can add significant value to their global operations,” the DTI said.
“DTI-Foreign Trade Service Corps (FTSC) Assistant Secretary Josephine Romero personally met the [Safeway] team and urged them to expand their operations in the country and join the rosters of foreign companies that are reaping the benefits of a vibrant Philippine economy,” the DTI added.
source: interaksyon.com
