MANILA, Philippines — Convergys Corporation one of the largest agent-assisted customer service companies in the world, has announced that Customer Relationship Management (CRM) magazine has recognized Convergys as the winner of its 2012 Service Award in the Outsourcing category.
Announced in CRM’s March issue, Convergys was chosen based on high marks in customer satisfaction, company direction and depth of services, and favorable analyst comments praising the company’s rich research division and investment in multichannel care, particularly social media.
“It is very rewarding to receive this recognition from industry analysts who truly understand best-in-class outsourcing practices,” said Nancy Pryor, Senior Vice President of Marketing, Convergys Customer Management. “Our high marks would not have been possible without the dedication and exemplary performance of our agents and staff who help our clients meet their business goals by providing a consistently satisfying service experience to their customers, regardless of contact channel.”
CRM magazine is a leading publication of the customer relationship management industry. Each year, CRM names one-winner and three leaders in each of eight categories using a proprietary selection formula. The overall award rating is based on a composite score of company revenues and analyst ratings for deployment costs, customer satisfaction, depth of functionality and company direction.
This is the ninth year CRM magazine has published this review of industry innovation and customer service success. CRM has previously recognized Convergys in the Outsourcing category in 2006, 2007, 2008, 2010, and 2011.
As a single-source provider of agent-assisted, self-service and proactive care, Convergys combines agent services, customer service research insights, innovative technology, and analytics to help their clients deliver consistently satisfying customer service experiences. Through customer care outsourcing and services to in-house contact centers, Convergys is helping clients build more effective relationships with their customers while driving increased revenues and cost savings.
Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio.
source: mb.com.ph
